Privacy Policy

Introduction

ProductMaster is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our educational programs.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our programs or services
• Create an account on our platform
• Subscribe to our newsletter or communications
• Contact us through forms or support channels
• Participate in surveys, contests, or promotional activities
• Apply for employment or partnership opportunities

This personal information may include:

• Full name and professional title
• Email address and communication preferences
• Professional background and experience details
• Educational qualifications and certifications
• Company or organization affiliations
• Career goals and learning objectives
• Payment information for program enrollment
• Profile photos and professional portfolios

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information including type, operating system, and browser details
• IP address and geographic location data
• Website usage patterns and navigation behavior
• Time stamps of visits and session duration
• Referring websites and search terms used
• Pages viewed and content interactions
• Download activities and resource access patterns

Educational and Professional Data

For program participants, we collect additional information related to your learning journey, including assignment submissions, project work, peer collaboration records, assessment results, progress tracking data, participation in discussions and forums, and feedback provided to instructors and peers.

How We Use Your Information

We use collected information for various purposes:

Service Delivery

• Providing access to educational programs and resources
• Facilitating communication between participants and instructors
• Tracking learning progress and issuing certifications
• Personalizing content and learning recommendations
• Processing payments and managing account information
• Providing technical support and customer service

Communication and Marketing

• Sending program updates and educational content
• Notifying you about new courses and opportunities
• Delivering newsletters and industry insights
• Conducting surveys and gathering feedback
• Promoting events and networking opportunities
• Sharing success stories and alumni achievements

Analytics and Improvement

• Analyzing website performance and user behavior
• Improving our educational content and methodologies
• Developing new programs based on market needs
• Enhancing user experience and platform functionality
• Conducting research on learning effectiveness
• Measuring program outcomes and success rates

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you have given us explicit consent to do so, such as for testimonials, case studies, or promotional materials featuring your achievements.

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting business, and servicing you. These providers include:

• Learning management system providers
• Payment processing companies
• Email marketing and communication platforms
• Cloud storage and hosting services
• Analytics and performance monitoring tools
• Customer support and helpdesk solutions

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to:

• Comply with court orders or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent or investigate fraud or security issues
• Enforce our terms of service or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure and regular updates
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for security breaches
• Backup and recovery systems for data protection

Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

• Account information: Retained while your account is active plus additional years for legal compliance
• Educational records: Maintained for certification verification and alumni services
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Aggregated data retained for business analysis purposes
• Payment information: Retained as required by financial regulations
• Support communications: Maintained for service improvement and reference

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain copies of your data in a portable format
• Receive information about how your data is processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your profile and preferences
• Modify communication settings

Deletion and Restriction

• Request deletion of your personal information
• Restrict certain types of data processing
• Object to specific uses of your information

International Data Transfers

Our services may involve transferring your information to countries outside Sri Lanka. When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally approved mechanisms to protect your data.

Children's Privacy

Our services are designed for professionals and adult learners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on our website with a new effective date
• Notify active users through our preferred communication channels
• Provide reasonable notice before changes take effect
• Seek additional consent when required by applicable laws

Data Subject Rights Exercise

To exercise your privacy rights or if you have questions about this Privacy Policy, you can access account settings through our website platform or review our main website for available contact methods.

We will respond to your requests within the timeframes required by applicable law and may need to verify your identity before processing certain requests to ensure data security.